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In another case, despite its importance as a Mexican financial Fintech, Credijusto was the one that had the least interactions and responses on social networks, paying almost no attention to the digital interactions of its clients. Clip, another well-known Fintech, is the one with the best response rate (34%), and while it answers users' questions, it takes the opportunity to announce its promotions. If Fintechs want to gain more market share from banks, they must address their customer service problems. This data may be useful to you: Study Santander, it is doing well. This is curious and shows improvement, several years ago in a similar study, Santander was one of the worst rated.


Banamex leads the number of interactions and poland whatsapp number data responses, however, its response rate is one of the lowest (11%) and it has the highest percentage of negative conversations (18%), due to complaints about rejected payments, card blocks and poor customer service via telephone. The bank that provides the most personalized attention is BBVA, which responds by giving the user the name of the agent who is assisting them and focuses on asking for more details about the incidents. the most interaction from users was at 2:00 p.m., but brands usually respond in the morning, at 10:00 a.