Shopify vs WordPress, Which Offers the Best Customer Support?
Posted: Mon Apr 21, 2025 3:12 am
Shopify offers all users a 14-day free trial. And who doesn't want to try a product for free before making a decision?
Well, users who choose to create their website with WordPress.
In fact, while during the free trial of Shopify you can already design and launch your online store, and even make your first sales, with WordPress you will have to pay for hosting and a domain name before you can use the platform.
Ecommerce features
WordPress was born primarily as a platform for blogging and content management, while Shopify is a system for creating e-commerce websites.
So, if you’re trying to figure out who would win the Shopify vs WordPress australia email list online store builder battle, the winner would appear to be Shopify.
→Click here to launch your dropshipping ecommerce with Shopify
Not only because it was born as an ecommerce builder, but also because all the ecommerce features are already integrated into the platform.
On the contrary, to create an ecommerce with WordPress you will have to rely on additional components to be able to use the features you need.
Hosting included
Shopify includes a reliable hosting service in all packages, while WordPress refers to external solutions such as Bluehost, Dreamhost and SiteGround.
As a result, setting up Shopify is significantly easier than setting up WordPress, because you don’t have to pay for any additional subscriptions.
Customer Service
Shopify's support team is available 24/7 and can be reached via chat or email regardless of your plan.
In addition to direct contact, you can find helpful resources in Shopify’s Help Center documentation, webinars, blog posts, and online courses, and support is offered in multiple languages (including Italian!).
WordPress.org offers Documentation and a Support Forum, while WordPress.com offers several help resources, including Ticket Support.
Well, users who choose to create their website with WordPress.
In fact, while during the free trial of Shopify you can already design and launch your online store, and even make your first sales, with WordPress you will have to pay for hosting and a domain name before you can use the platform.
Ecommerce features
WordPress was born primarily as a platform for blogging and content management, while Shopify is a system for creating e-commerce websites.
So, if you’re trying to figure out who would win the Shopify vs WordPress australia email list online store builder battle, the winner would appear to be Shopify.
→Click here to launch your dropshipping ecommerce with Shopify
Not only because it was born as an ecommerce builder, but also because all the ecommerce features are already integrated into the platform.
On the contrary, to create an ecommerce with WordPress you will have to rely on additional components to be able to use the features you need.
Hosting included
Shopify includes a reliable hosting service in all packages, while WordPress refers to external solutions such as Bluehost, Dreamhost and SiteGround.
As a result, setting up Shopify is significantly easier than setting up WordPress, because you don’t have to pay for any additional subscriptions.
Customer Service
Shopify's support team is available 24/7 and can be reached via chat or email regardless of your plan.
In addition to direct contact, you can find helpful resources in Shopify’s Help Center documentation, webinars, blog posts, and online courses, and support is offered in multiple languages (including Italian!).
WordPress.org offers Documentation and a Support Forum, while WordPress.com offers several help resources, including Ticket Support.