Manage sales and customer service

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Effective sales and customer service management is key to success in online reselling. We recommend implementing an order tracking system to ensure fast and accurate deliveries. You must also offer responsive after-sales service to build customer loyalty.

Clear and fair return policies are also rich people database important to facilitate returns and build customer trust. Therefore, we recommend creating specific pages on your website where your customers can easily find the information they are looking for.

What are the legal and tax aspects?
To become an online reseller, it's essential to comply with legal requirements, such as displaying legal notices and complying with data protection regulations. It's also necessary to choose the legal status that best suits your business, whether as a micro-entrepreneur or opting for a more complex structure like an EURL (limited-liability limited liability company) or an SAS (simplified joint-stock company). Before you get started, we also recommend you do your research to understand the various tax implications, particularly regarding VAT on margins for the resale of used goods.